bannner

The

FASTEST

Express Deliveries

Our promise of on-time, in-full deliveries

19,000+

pincodes served

17+

cities with processing centres

270+

branches across the country

400+

business partners to manage first mile & last mile

150+

daily feeders for regional connectivity

150+

daily national line hauls

Zero-defect operations

Zero-defect operations

With the right infrastructure, technology, and processes to handle parcels at all legs of the docket journey, we run error-free operations by minimizing misrouting, damages and thefts.

Tech-first approach

Tech-first approach

Easy client ERP integrations to serve customers with minimum manual interference. This helps in driving excellence and saves time.

Pan-India reach

Pan-India reach

Covers over 19,000 pin-codes across the nation, with over 250 processing centres and branches spanning an area more than 1.5 million sq. ft.

Customer centricity

Customer centricity

Dedicated team of Account Managers, engaging with customers every day to resolve any business request or query, resulting in 80% and above service levels.

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Explore our value-added services

  • Appointment Delivery

  • Cash/Cheque on Delivery

What is Appointment Delivery?

Seller creates a CNSeller puts in consignee address and selects ‘Delivery Type’ as ‘Appointment Delivery’ and selects time of preference for delivery​Consignments will be sent to CE Team for approval Appointment deliveries are shared within 24 hours of pickup​Entering Amazon PO details against a Rivigo consignment will provide the complete linkage/tracking​ of shipment of a consignment to Amazon tracking team and client via PO numbers​Green channel with Amazon – dedicated delivery process forRivigo by MLL​If the consignee is Amazon, the Amazon PO details will be mandatorily filled​

Why Appointment Delivery?

As businesses find out their best and preferred way of reaching customers online, e-commerce and modern trade organizations reinvent their processes to support first time online sellers.

Established logistics companies with their trusted partnership with these e-commerce companies prove to be of immense value, owing to their technology-based processes like Appointment Delivery.

Our AD service advantage

Quickest turnaround time

Hassle-free appointment scheduling and confirmation

Real time updates to seller

Zero vehicle rejection

Fastest TAT, lowest DEPS, highest service levels empowered by best-in-class tech

Network & consignment planning

  • Auto planned shipment movement to ensure service promises (delivery timelines) are met at the lowest cost (ensuring target vehicle capacity utilisations)

  • Two-phase planning algorithms based on greedy algorithm and linear optimisation

  • End-to-end shipment movement tracking using stock scan and vehicle GPS

Uberisation of First Mile and Last Mile Business Partners

  • Smart phone-based application and technology for business partners and their staff for pickup, delivery, payments, collections, and operations

  • Automated payout engine for digital payments without delay

  • Automated allocation of pickups by the allocation engine to the correct business partner to ensure effective zero-touch daily operations

Finance product suite for
end-to-end billing

  • Customizable tool for first time right billing, factoring in various customer use cases like automated consignment/trip level annexures linkage to invoices and one-click invoice generation with downloadable links to archived digital POD

  • Governed by digital contracts with over 50 different pricing parameters and value-added services

  • Built with 2-factor verification step using geo-fenced location checks. identity proof and OTP authentications for consignor’s peace or mind

Automated sales management tool

  • Central data and information repository through the customer lifecycle for smart insights

  • Automated information exchange with client portal, emails, and WhatsApp integrations

  • Integrated sales planning, collections, and meeting digitization tool to help hunting. farming, and collection activities by sales owners

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